Frequently asked questions.

Digital products are delivered electronically using the email address provided at purchase. Your order page or confirmation email will include the available download or access instructions. Digital products are not shipped by mail. If your access information does not arrive, check your spam or promotions folder, then contact gentlepetsvc@gmail.com with the name and email used for the order.

Yes. You may download, save, and print copies for your own household unless a specific offer says otherwise. You may not share, resell, publish, upload, or distribute the files. For the clearest results, use standard letter-size paper and check your printer settings before printing the full resource.

The refund, cancellation, or rescheduling terms shown with a specific offer or provided before booking apply to that purchase. Because offers and delivery methods differ, review those terms before paying. If no offer-specific policy was provided, contact gentlepetsvc@gmail.com promptly so the circumstances can be reviewed. This does not limit any right that cannot legally be waived. See the complete Terms and Conditions.

Gentle Pet Services supports families with puppies, adolescent dogs, adult dogs, and senior dogs. The teaching plan and expectations should fit the dog’s age, health, history, and ability. Contact a licensed veterinarian about pain, illness, injury, sudden behavior changes, or questions about whether an activity is appropriate for your dog.

Family participation is encouraged because dogs live with the household’s everyday words, timing, routines, and responses. The people who regularly care for or guide the dog should understand the plan and use it consistently. Children may participate only with appropriate adult supervision and should never be placed in an unsafe training situation.

Virtual support is available to families worldwide. Meet with Susie from your own home while you practice with your dog in a familiar environment. Private virtual support is available as one session or a four-session package. Every private option begins with an application and a brief fit conversation before booking or payment.

In-home training is available throughout Brevard County, Florida. Families may choose one Personalized Family Session or the four-session Family Support Package. In-home pricing includes local travel time. Complete the private support application first so you and Susie can discuss your location, goals, schedule, and whether the service is the right fit.

Safety comes first. You must disclose known health concerns, aggression, bites, or other risks. Gentle Pet Services may pause, modify, decline, or end an activity when safety is at risk.

Online education and general coaching cannot replace veterinary care or specialized, individualized help. Contact a licensed veterinarian about health concerns or sudden behavior changes. For serious aggression, a bite history, or conduct that may endanger a person or animal, seek help from an appropriately qualified professional. In an emergency, contact a veterinarian or emergency service immediately. Read the full Disclaimer.

For the four-week virtual Founding Live Coaching Program, use the contact form to ask about the current cohort and participation details before enrolling.

For any private in-home or virtual service, complete the application first. Susie will review it and arrange a brief, welcoming interview. You can discuss your dog, ask questions, and decide together whether the service is a good fit. Applying does not guarantee enrollment, require payment, or create an obligation to continue.