Information we collect
Depending on how you interact with us, we may collect your name, email address, phone number, mailing or service address, purchase and appointment details, information about your dog, messages you send, and preferences you provide.
If you voluntarily submit or authorize us to use photos, videos, testimonials, or session recordings, we may also collect and use that content for the purpose explained when permission is requested.
Payments
Stripe processes payments for us. Payment card and banking details are submitted to Stripe, not stored directly by Gentle Pet Services LLC. We may receive transaction details such as your name, email address, billing address, amount paid, purchased item, payment status, and limited payment method information. Stripe handles personal information under its own privacy policy.
Website and analytics information
Our website and service providers may automatically collect basic technical information, such as browser type, device type, general location based on IP address, pages visited, referral source, and dates and times of visits. We may use cookies or similar technology needed to operate the site and understand basic website activity.
How we use information
- Provide requested downloads, products, appointments, and support.
- Process purchases and maintain transaction records.
- Communicate about your request, purchase, appointment, or account.
- Send educational or marketing emails when you have agreed to receive them.
- Improve our website, resources, services, and customer experience.
- Prevent fraud, protect safety, enforce our terms, and comply with law.
How we share information
We may share information with service providers that help us operate, such as website hosting, email, form, scheduling, analytics, file delivery, and payment providers. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer. We do not sell or rent personal information.
Retention and security
We keep personal information only as long as reasonably needed for the purposes described here, including service, recordkeeping, tax, dispute, safety, and legal needs. We use reasonable administrative and technical measures to protect information. No website, transmission, or storage system can guarantee complete security.
Your choices
You may unsubscribe from marketing emails using the link in an email or by contacting us. You may also ask to access, correct, or delete personal information we hold about you. We will respond as required by applicable law and may need to verify your identity or retain information that the law permits or requires us to keep.
Children
This website is intended for adults. We do not knowingly collect personal information directly from children under 13. A parent or legal guardian should contact us if they believe a child submitted personal information.
Visitors outside the United States
Gentle Pet Services LLC operates in Florida. If you access the website from another country, your information may be processed in the United States, where privacy laws may differ. Rights may vary based on where you live.
Policy changes
We may update this policy as our services or legal obligations change. The effective date at the top will identify the current version.
Contact us
For a privacy question or request, email gentlepetsvc@gmail.com or write to Gentle Pet Services LLC, 205 Plumosa Dr, Cocoa, FL 32922.